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Grievance Redressal System

About Grievance Redressal System

Purpose

The Online Grievance Redressal Mechanism for the students of the University has been started to resolve the complaints/ issues faced by the students. This system is drawn in the light of guidelines set under The Shri Ramswaroop Memorial University Uttar Pradesh Act, 2011 and UGC (Grievance Redressal) Regulations 2012. This system aims at identifying before management the problems areas for students and resolving them quickly.

Objectives

The Online Grievance Redressal Mechanism for the students of the University has been started with following end objectives-

  • To resolve grievances of the students
  • To provide a transparent system of handling the student grievances
  • To ensure effective solution to the student’s grievances
  • To investigate the reason of dissatisfaction
  • To obtain where possible a speedy resolution to the problem
  • To ensure that all student related issues/ problems are visible to management

Types of Grievance

The following issues of the students will be considered-
  • Admission related issues
  • Fees related issues
  • Concession related issues
  • Hostel related issues
  • Sexual harassment related issues
  • Discrimination related issues which covers up complaints of alleged discrimination of students on basis of SC, ST, OBC, Minority, Women or Disabled Categories
  • Academic issues related to Perform’ance/Examination
  • Scholarships related issues
  • Issues related to Faculty Members
  • Medical/Health related issues
  • Lab related issues
  • Library related issues
  • Buses related issues
  • Basic amenities related issues
  • Other relevant issues is context