Student Login
Grievance Redressal System
About Grievance Redressal System
Purpose
The Online Grievance Redressal Mechanism for the students of the University has been started to resolve the complaints/ issues faced by the students. This system is drawn in the light of guidelines set under The Shri Ramswaroop Memorial University Uttar Pradesh Act, 2011 and UGC (Grievance Redressal) Regulations 2012. This system aims at identifying before management the problems areas for students and resolving them quickly.
Objectives
The Online Grievance Redressal Mechanism for the students has been started with the following end objectives:
- ✔ To resolve grievances of the students
- ✔ To provide a transparent system of handling the student grievances
- ✔ To ensure effective solution to the student’s grievances
- ✔ To investigate the reason of dissatisfaction
- ✔ To obtain where possible a speedy resolution to the problem
- ✔ To ensure that all student related issues/ problems are visible to management
Process Flow For Call Center Executive
For Registering Grievance
Under the grievance redressal system, the student is provided a mechanism to get his/her problems/issues/complaints resolved in an effective and speedy way. They have an option of calling up the official number of Students’ Grievance Cell and get the complaints registered. The process is very simple and the Students’ Grievance Cell member needs to just capture basic details of student and register the grievance by selecting the type and putting in a description of the issue faced by the student.
Once the grievance is raised by Students’ Grievance Cell official, Admin allots it to the concerned official. When the grievance is resolved, Students’ Grievance Cell official gets a mail notification and is required to take feedback from the student, depending upon which the grievance is either closed or re-opened. The Students’ Grievance Cell member has to follow the following steps to register the grievance:
- 1Access Student Portal or Campus Community by visiting SRMU Website and selecting Students in LOGIN tab or going through the ERP link directly
- 2Provide your credentials and click on Sign In
- 3Click on NavBar present at right most corner at top of Home Page
- 4A menu opens up, click on Navigator
- 5Click on Record Grievances
- 6A search screen opens up. Select the Add a New Value tab
- 7A screen comes up showing Type and Description fields under Grievance tab. On top select radio button Other. Take down the Name, contact number and ERP ID of complainant
- 8Select the Type by clicking on lookup and put the details of issue under Description box. The Status is by default set as APPEALED. Click on Save
- 9A grievance id is generated and student grievance is registered and sent to admin for further working
Process Flow For Students
Registering a Grievance
The student is provided a mechanism to get his problems/issues/complaints resolved in an effective and speedy way. He has an option of directly registering the grievance from his own login. The process is very simple and the student is just required to select the grievance type and put in a description while registering his grievance.
Once the grievance is raised by the student, admin allots it to the concerned official. Once the grievance is resolved, the student gets a mail notification and is required to give feedback depending upon which the grievance is either closed or re-opened. The student has to follow the below steps to register the grievance:
- 1Access Student Portal or Campus Community by visiting SRMU Website and selecting Students in LOGIN tab or going through the ERP link directly
- 2Provide your credentials and click on Sign In
- 3Click on NavBar present at right most corner at top of Home Page
- 4A menu opens up, click on Navigator
- 5Click on Record Grievances
- 6A search screen opens up. Select the Add a New Value tab
- 7A screen comes up showing Type and Description fields under Grievance tab
- 8Select the Type by clicking on lookup and put the details of issue under Description box. The Status is by default set as APPEALED. Click on Save
- 9A grievance id is generated and your grievance is registered and sent to admin for further working
